At CycleSafe Gear, we stand behind the quality of our products and aim to provide our customers with an exceptional shopping experience. Whether you’re seeking the perfect fit or ensuring every ride is protected by the best gear, we understand that sometimes a return or exchange is necessary. Our Returns Policy is designed to make the process as seamless as possible for you.

Eligibility for Returns

We accept returns on items within 30 days of delivery, provided they meet the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• All tags, labels, and protective covers must remain intact.
• Proof of purchase, such as an order confirmation or receipt, is required to process your return.

Please note that items showing signs of wear, damage, or alterations will not be eligible for return.

Return Process

1. Contact Us
   Reach out to our team at [email protected] to initiate the return process. Please include your order number, a description of the item, and the reason for the return.
2. Receive Instructions
   Our team will provide you with detailed instructions on how to return your product, including the return shipping address and guidelines for packaging your item to ensure safe transit.
3. Ship the Item
   Once approved, return the item using a reliable carrier with tracking services. Please note that customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Processing Your Refund
   After we receive and inspect the returned item, your refund will be processed within 7–10 business days. Refunds will be issued to the original payment method used during checkout.

Exchanges

Need a different size or color? We’re happy to facilitate an exchange. Simply follow the same steps for initiating a return and let us know the replacement item you’d like. Exchanges are processed as quickly as possible to get you back on the road with the perfect gear.

Non-Returnable Items

For safety and hygiene reasons, certain items, such as helmets marked as “final sale” or customized orders, may not be eligible for return. We will clearly state any such restrictions at the time of purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [email protected] immediately. We will work with you to resolve the issue through a replacement, repair, or refund, depending on the situation.

Return Shipping Costs

• If the return is due to a defect or an error made by CycleSafe Gear, we will cover the cost of return shipping.
• For all other returns, the customer is responsible for shipping fees.

We value your satisfaction and are committed to ensuring you have the best experience with our products and services. Should you have any questions or concerns about your return, don’t hesitate to contact our friendly team at [email protected].

At CycleSafe Gear, your safety and happiness are always our priority!